Resident Guide to Using Latchel Services & Benefits

As a valued resident with Brick & Vine Homes, you have access to the Latchel Resident Services & Benefits Program, designed to make your living experience more convenient, secure, and enjoyable.

What is Latchel?

Latchel is your 24/7 Home Assistant & Maintenance Concierge. Whether you need to request a repair, take advantage of exclusive perks, or get help with common home tasks, Latchel is your go-to partner.

Key Features:

• 24/7 Maintenance Coordination

• Prioritized emergency service

• Home Assistant support (concierge tasks like scheduling appointments, finding local services)

• Access to exclusive 🔗Resident Benefits Hub

📌 Quick Tips:

✅ Save the Latchel phone number (239) 946-5172 in your contacts
✅ Use clear photos and detailed notes in maintenance requests
✅ Check your email regularly for updates from Latchel
✅ Explore your benefits – they can save you hundreds per year!

Submitting a Repair Requests

Three Easy Ways to Submit a Request:

1. Text 🗨️(239) 946-5172 for access to your portal.

2. Call Latchel 24/7 at 📞(239) 946-5172 for live support with emergency issues.

3. Online Portal: Log in and submit a request via your custom resident dashboard.

🔗 Learn How to Submit a Maintenance Request


⚠️ Submission Tips:

• Lost your custom dashboard link?

  • Text 🗨️(239) 946-5172 for a new link

  • or use the 🔗 general submission page

• All residents must complete troubleshooting steps to assist with dispatch process.

  • Latchel will triage and dispatch a technician based on urgency.

• Residents must confirm emergency requests with a Latchel agent (usually via phone).

  • Confirmed emergencies are prioritized and responded to immediately.

• Residents are required to submit requests directly to Latchel.

  • Do not submit any requests to Brick & Vine team members or via email.

Tracking & Updating Work Orders

Stay in the loop on every repair. Use your resident portal to:

• View all open requests & their status

• Add notes, photos, or request updates

🔗 Learn How to View or Update a Work Order

Resident Benefits Hub

Enjoy perks designed to save you money and time! The Latchel Resident Benefits Hub includes:

• Discounts on everyday services (groceries, cleaning, pet care, and more)

• Credit-building tools

• Renter’s insurance options

• Moving concierge support

How to Access:

1. Go to your Resident Portal

2. Mobile Users: Open the page menu on top right (=)

3. Select the My Benefits page

4. Explore and activate your benefits

🔗 Learn How to Access Your Benefits

🤖 Latchel Home Assistant Services

Need help scheduling a cleaning, finding a dog walker, or getting home tasks off your plate?

The Latchel Home Assistant can:

• Call service providers for you

• Help book appointments

• Provide recommendations for local pros

🔗 Learn more: Latchel Home Assistant Features

🧭 Need Help?

If you have questions or problems accessing Latchel, please:

• Check the 🔗Latchel Help Center

• Contact (239) 946-5172 (📞Call/🗨️Text) for immediate help

Let Latchel make life at home easier. You're in good hands!