Make a Payment
We make it easy for you to pay your rent from the comfort of your home.
Request maintenance
Emergency maintenance and major repairs are just a call or click away.
Landlord responsibilities
Brick & Vine is here to ensure a worry-free rental experience regarding emergencies and major repairs.
Resident responsibilities
Maintaining a home takes work, and renters share the responsibility to ensure the home is in good repair.
Add or Remove a Roommate
Keep your lease updated with occupancy changes to avoid unforeseen financial repercussions.
Add or Remove A pet
We accept up to three (3) domesticated pet(s) in our single-family homes.
Schedule a Call with Resident Support
We now offer a direct way to schedule a ten-minute call with a Brick & Vine resident support representative.
Frequently Asked Resident Questions
- Access the full list of FAQs HERE -
HOW DO I REQUEST REPAIRS AND MAINTENANCE?
Contact our service partner Latchel via phone or text message at: (239) 946-5172
After submitting your first request, Latchel will provide you with a unique login. Click the link provided via text to track progress, schedule, or chat with a facilities coordinator.
HOW DO I PAY RENT?
Rent payments are accepted online via ACH (electronic check), Debit Card, Credit Card, or by visiting a participating retailer and paying cash using the walk-in payment system (WIPS).
ACH = Free
DEBIT = $3.95 to $9.95 Processing Fee
CREDIT = 2-5% Processing Fee
WIPS = $3.99 Transaction Fee (Daily Payment Limit Applies)
HOW DO I ACCESS THE RESIDENT PORTAL?
Your resident portal can be accessed using the link below or downloading the RentCafe Resident app from the Apple App Store or Google Play for Android.
HOW DO I CONTACT MY PROPERTY MANAGER?
866.941.1001 (Voice Only)
Support Hours | 9a – 5p CST
Mailing Address | 2261 Market St. PMB 5555 San Francisco, CA 94114
When can I expect to hear back from support?
We do our best to respond to all inquiries and service requests within 2 business days.
For urgent maintenance issues, please submit a work order through Latchel. (239) 946-5172
For leasing questions, contact renthomes@brickvine.com.
For move-in support, contact movein@brickvine.com.
For single-family resident support, contact support@brickvine.com.
What is included in my Latchel Resident Benefits Package?
Scroll through the listings below to check out the full list of benefits provided by Latchel. These benefits are exclusive to residents in our single family home division.